teamsport.dk

FAQ

A well-structured FAQ removes buying friction for clubs, teams, and individuals.

Shopping & Ordering

  • How do I place an order?+
    Browse the shop, select items/sizes, add to cart, and checkout securely with your preferred payment method.
  • Do I need an account to order?+
    No — you can checkout as a guest. Creating an account helps track orders and saves your details for next time.
  • Can I order on behalf of a football club or school?+
    Yes — we offer Club Orders with bulk discounts and custom packages. See Club Orders.

Delivery & Shipping

  • How fast is delivery?+
    Orders ship within 1–2 working days. Delivery usually takes 1–4 business days across Denmark.
  • Do you deliver outside Denmark?+
    At launch, we deliver within Denmark. Contact us for cross-border club requests.
  • How much is shipping?+
    Flat rate for small orders; free delivery above [499 DKK]. Bulk orders may qualify for special delivery terms.

Club Orders (Clubs & Teams)

  • What discounts do clubs get?+
    Bulk discounts apply for orders of 10+ items, depending on category. Request a custom quote.
  • Can we customize kits with logos/names?+
    Yes — printing/embroidery for jerseys, training wear, and accessories. We’ll confirm options and pricing in your club quote.
  • Do you invoice clubs/associations?+
    Yes — we provide invoices and accept EAN payment for registered organizations.

Products & Sizing

  • Are all items authentic brands?+
    Yes — 100% genuine products from trusted suppliers.
  • How do I choose the right size?+
    Each product page has a size guide. If in doubt, check our universal size chart.
  • Do you restock sold-out products?+
    Popular items are restocked regularly. You can sign up for back-in-stock alerts on product pages.

Payments

  • Which payment methods do you accept?+
    Visa, Mastercard, Dankort, and MobilePay.
  • Is payment secure?+
    Yes — processed securely via Stripe with full encryption.

Returns & Exchanges

  • What is your return policy?+
    14-day return window on unused items in original packaging.
  • How do I return an item?+
    Contact us or start a return from your account page — we’ll guide you step by step.
  • Do I have to pay return shipping?+
    Return shipping is [free/at your own cost] — update this line to match your policy.

Contact & Support

  • How can I contact you?+
    Via our Contact page, email, or phone.
  • Do you offer support for club decision makers?+
    Yes — our Club Orders team helps select the best gear for your budget and needs.
  • When are you available?+
    We reply within 24 hours on weekdays.

Ordering for a club? Save time and money with bulk pricing and customization.

Go to Club Orders